Refund policy

Fresh mushrooms

Fresh mushrooms are perishable, so we handle problems by replacement or refund rather than returns.

• If anything arrives damaged or below our standard, tell us within 24 hours of pickup or delivery and include a photo. We will replace it on the next harvest day or refund it.
• You can change or cancel a fresh order until 6 pm the evening before your harvest day.
• If you miss your pickup window, we hold your order until the end of that day and will try to reschedule. We cannot refund fresh orders that are not collected.

Dried mushrooms and grow kits

These are not for sale yet. We will add their refund terms here before they are.

How refunds are paid

Nothing is charged on this website. Our confirmation email says how to pay for your order. If we owe you a refund, we pay it back the same way you paid.